Eb333's Privacy Policy — your information stays protected

1Introduction & Consent

Eb333 (hereinafter referred to as "we" or "the Platform") is a trusted online gaming service that provides Bangladeshi users with a safe and transparent gaming experience. This Privacy Policy ("Policy") sets out in full how your personal information is collected, stored, used, and protected.

By registering, logging in, or using any service on eb333, you are agreeing to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using the Platform.

2What Information We Collect

Eb333 collects only the information necessary to deliver its services, ensure security, and meet legal obligations. The types of data collected and their purposes are detailed below:

We never store your full payment card number. Payment information is processed through a secure third-party payment gateway.

3Purpose of Data Use

Eb333 uses your personal information for the following purposes only. It is not used for any purpose beyond those listed below:

• Creating, managing, and securing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) legal obligations.
• Providing customer support services and resolving complaints.
• Preventing fraud, unauthorized access, and money laundering.
• Following responsible gaming policies and identifying problematic gaming patterns.
• Improving platform services and user experience.
• Sending you promotional offers and updates, subject to your consent.

4Data Sharing & Third Parties

We are committed to protecting the privacy of your personal information. Your data may be shared only in the limited circumstances described below:

• Payment processors: Only the minimum necessary information is shared with licensed payment gateways to process deposits and withdrawals.
• Identity verification services: Trusted third-party verification services may be used to complete the KYC process.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud prevention: Limited data may be shared with security partners to prevent suspicious activity.

Outside of the cases listed above, your information is not shared with any third party. All partner organizations adhere to our privacy standards.

5Data Retention & Retention Period

Eb333 retains your information only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• All account information is retained while your account is active.
• Even after account closure, transaction records may be retained for up to 5 years in accordance with legal obligations.
• KYC documents are retained until all legal requirements have been fulfilled.
• Marketing preference data is deleted immediately upon opt-out.

6Cookie Usage Policy

Eb333 uses cookies and similar technologies on the Platform. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference and other settings.
• Analytics cookies: To review platform usage and improve services.
• Security cookies: To detect and prevent fraudulent activity.

To disable non-essential cookies, you can adjust your browser settings. Please note that doing so may limit certain features of the Platform.

7Your Rights

Every registered member of eb333 has the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of any data that is not subject to legal retention requirements.
• Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.
• Right to Portability: You may request a copy of your data in a readable format.
• Right to Object: You may object to the use of your data for marketing or profiling purposes.

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.

8Security Measures

Eb333 uses industry-standard security technologies and practices to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transfers.
• Passwords are stored using bcrypt hashing — never in plain text.
• Two-factor authentication (2FA) available for account security.
• Automatic blocking of suspicious login attempts.
• Regular system security audits and vulnerability testing.
• Restricted staff access — only authorized personnel can view your data.
• Physical security measures at data centers.

9Child & Minor Protection

Eb333 is strictly for users aged 18 and over. We do not knowingly collect information from anyone under 18. Age is verified at registration, and identity documents are checked during the KYC process.

If a parent suspects their child has registered on eb333, please contact our support team immediately. We will promptly close the account and delete all associated data.

10Policy Changes & Contact

Eb333 reserves the right to update this Privacy Policy. For any significant changes:

• An update notice will be sent to your registered email address.
• A prominent notice will be displayed on the platform homepage.
• The "Last Updated" date at the top of the page will be updated.
• Re-consent may be required for significant changes.

Our 24/7 support team is always available to help with any questions about this Privacy Policy or your personal information. FAQ page Find answers to common questions.